Question about your order?
Visit our Frequently Asked Questions Page before contacting us because it has answers to most basic questions such as “when will I get my tracking number?”
Tracking Number Info:
I usually mail orders no later than 3 to 4 days after I receive them. Now it takes up to 7 days for me to mail unless otherwise stated. Make sure there is no holiday delay then call our customer support phone number below to request an update on the status of your order. Alternatively, visit here to see if there is a recent video update from the Chief Executive Officer.
Return/ Refund/ Cancel order:
We do offer a 14 day refund policy. Shipping costs are not refundable after the order is mailed off, but we will accept returns within 14 days from the delivery date of your brush. The delivery date will be shown by your USPS tracking number. (SMS) Text “Returned” followed by name and order number once item(s) are delivered to sender. For returns please mail the package back ASAP to our return mailing address listed here on the FAQ page.
If it is an urgent refund/ or order cancel request call/text our customer support phone number below.
All Other Order Related Questions:
IF your question/concern was not answered on our Frequently Asked Questions Page call our customer support phone number or message @360waveprocess on Twitter.
Need to get in contact about your order quickly?
Reach our Customer Support Monday-Saturday. 11:00am-:9:00pm ET. Response times are varying.
CUSTOMER SUPPORT/SERVICE IS ACTIVE. (SMS) TEXT!
(SMS) Text message available!
Send your Name & Order Number for support!
Name and Order Number followed by a direct question/order concern.
Short and sweet inquiries help.
Advertising inquiries, wholesale, other business inquiries: Email, Business@360Waveprocess.com and we will get back to you as soon as possible. Please be patient after reaching out. Assistant may contact you back. Thank you!
We accept order inquiry/refund request by mail.
Simply write to us providing name, order number, and concern/request.
WE ALWAYS ACCEPT HAND WRITTEN/Printed LETTERS from customers.
Just write or type a letter then mail it in.
360WaveProcess YouTube Channel | View the most recent video there may be a recent order update.
If you want to ask a general question about how to get 360 Waves, comment on an @360WaveProcess Instagram picture as soon as it is posted or mention us on twitter. Otherwise, Watch 3WP’s Video tutorials.