Contact US

Question about your order?

Visit our Frequently Asked Questions Page before contacting us because it has answers to most basic questions such as “when will I get my tracking number?” or “why is my card showing multiple charges”

Tracking Number Info:

First check your email spam folder before calling about not receiving your tracking number. We usually mail orders no later than 3 days after we receive them. If it has been more than 3 days since you’ve placed your order and you have not received any emails from us, please call our customer support phone number listed below to request an update on the status of your order.

Return/ Refund/ Cancel order: 

Please be advised that shipping costs are not refundable if the order is mailed off. We will accept returns within 14 days from the delivery date of your brush as indicated by the USPS tracking number. For returns please mail the package back ASAP to our return mailing address which is listed here on the FAQ page.

If it is an urgent refund/ or order cancel request , please call our customer support phone number listed below.

All Other Order Related Questions:

IF your question/concern was not answered on our Frequently Asked Questions Page please call our customer support phone number listed below.

Need to get in contact about your order quickly?

Reach our Customer Support Daily! 1:00pm-9:00pm PST. 

Advertising inquiries, wholesale, other business inquiries: Email, and we will get back to you as soon as possible. Please be patient after reaching out. Assistant may contact you back. Thank you!

360WaveProcess YouTube Channel | 360WaveProcess TWITTER | 360WaveProcess Facebook Page | 360WaveProcess Instagram Page

If you want to ask a general question about how to get 360 Waves, comment on an @360WaveProcess Instagram picture as soon as it is posed.

Instagram and other 3WP social media accounts are the only way 360WaveProcess is accepting general questions about waves.