Question about your order?
Visit our Frequently Asked Questions Page before contacting us because it has answers to most basic questions such as “when will I get my tracking number?” or “why is my card showing multiple charges”
Tracking Number Info:
We usually mail orders no later than 3 to 4 days after we receive them. If it has been more than 4 days since you’ve placed your order and you have not received any emails from us, please call our customer support phone number below or DM us on Twitter to request an update on the status of your order.
Return/ Refund/ Cancel order:
We do offer a 14 day refund policy. Shipping costs are not refundable after the order is mailed off, but we will accept returns within 14 days from the delivery date of your brush. The delivery date will be shown by your USPS tracking number. For returns please mail the package back ASAP to our return mailing address listed here on the FAQ page.
If it is an urgent refund/ or order cancel request, DM us in Twitter or call/text our customer support phone number below.
All Other Order Related Questions:
IF your question/concern was not answered on our Frequently Asked Questions Page call our customer support phone number or message @360waveprocess on Twitter.
Need to get in contact about your order quickly?
Reach our Customer Support Monday-Friday. 11:00am-9:00pm PST. Response times are varying.
(SMS) Text message support!
Send your Name & Order Number for quick service.
Expect a SMS reply anywhere from instantly to 36 hours. As a small business with high social media popularity, our support line is occasionally used for non-customer inquiries.
Currently jump all confusion by including your name and order number followed by question/concern when you reach out. Short and sweet inquiries help.
Advertising inquiries, wholesale, other business inquiries: Email, Business@360Waveprocess.com and we will get back to you as soon as possible. Please be patient after reaching out. Assistant may contact you back. Thank you!
If you want to ask a general question about how to get 360 Waves, comment on an @360WaveProcess Instagram picture as soon as it is posed or mention us on twitter.
Instagram and other 3WP social media accounts are the only way 360WaveProcess is accepting general questions about waves.