Question: How to get 360 Waves?
Answer: To get 360 Waves you must brush your hair daily. Over time your hair should develop a wave pattern. Visit our shop page to purchase wave brushes OR subscribe to 360WaveProcess on YouTube to learn more about getting waves.
Question: I just ordered a 360WaveProcess Brush. When will it be shipped?
Answer: 3WP Brush orders are usually shipped no later than 3 days after an order is placed.
Question: When will I get the tracking number for my 3WP Brush?
Answer: Tracking numbers are emailed automatically once an order is printed. We print orders no later than 3 days after an order is placed. If you don’t have your tracking number email after 3 days, please check your spam folder.
Question: How long will it take for my 3WP Brush to arrive once shipped?
Answer: Shipping time usually ranges anywhere from 3-5 days from the date your order is printed.
Question: My tracking number shows that my brush was delivered in/at my mailbox, but I don’t have my brush. Now what?
Answer: Please contact your local post office and report this occurrence immediately. Provide them with your tracking number to request more information about the delivery. Please ask them about the lost/stolen package form so you can fill it out.
Answer: If you checked your spam folder and never got a tracking number email, but you have an order number, please email customersupport your name and order number requesting an update for your order.
Question: I ordered a brush and my card was charged multiple times. What is going on?
Answer: This could be one of two things. 1) This can be due to you pressing the “place order” button, or back button at checkout while your order was being submitted. If you only have one order number from us, this is likely your a common duplicate charge error and the extra charges should automatically be cleared from your account by the next day as the system automatically clears duplicate charges caused by the aforementioned.
or this could be 2) Your card was charged multiple times because you placed multiple orders. If you have more than one order # from us, then this means you were billed multiple times. You can call our customer support phone number ASAP to request the cancellation of unwanted extra orders. The contact phone number is at the bottom of the contact me page.
Question: My tracking says, “Package Returned To Sender” Why and Now What?
Answer: This usually happens if a customer makes a mistake when entering their shipping address, or if it is an international order and the customer did’n’t pay the import tax that their government requires for ordering foreign goods. When these packages are back to us, we usually contact the buyer to see if they can correct the address issue. If not, we simply refund the order minus the cost that was paid to ship the product as this cost is not refundable from the shipping carrier since the item was already mailed.
Question: How can I return or exchange a brush purchase after I received it?
Answer: We do not offer exchanges because the product can not be re-sold after it has been mailed and opened. If your 3WP Brush was damaged when you received it in the mail, please send it back to us within 14 days of date that it was delivered and we will replace it for you at no additional cost to you.
Please include your order number, or the email you used to place the order. Email Returns@360waveprocess.com to request updates about your pending return. We will address any issues to make you happy. Mail returns to the following name and address: